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Reach our San Antonio IT experts for reliable solutions, support, and professional technology guidance.
Mailing Address:
14546 Brook Hollow Blvd #354
San Antonio, TX 78232
Email:
Phone:
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Frequently Asked Questions
1. What makes Hambisana IT different from other Managed Security Service Providers?
Hambisana IT offers a proactive IT experience tailored specifically to your business needs. Unlike big-box tech service providers, we provide personalized IT support in San Antonio and surrounding areas with a dedicated local team in addition to an extended international team of hand-picked technology experts, combining decades of expertise and hands-on service.
Our Priorities: Proactive Service Approach with #1 Security, #2 Disaster Recovery, #3 Productivity.
We talk business productivity not tech. We are transparent with our pricing, we quote only what is needed. We provide a full comprehensive IT assessment at no-cost and no-obligation. We stand behind what we say and what we do.
Our Priorities: Proactive Service Approach with #1 Security, #2 Disaster Recovery, #3 Productivity.
We talk business productivity not tech. We are transparent with our pricing, we quote only what is needed. We provide a full comprehensive IT assessment at no-cost and no-obligation. We stand behind what we say and what we do.
2. What types of IT support do you offer for small and medium businesses?
3. How does your Managed IT Services plan help my business or nonprofit stay secure and productive?
4. Can Hambisana IT support nonprofit organizations with limited budgets?
5. Can you help us navigate the AI world?
6. How quickly can I expect support if my systems go down?
7. What is included in your network design and installation services?
8. What Additional Services Does Hambisana IT Offer?
Cybersecurity & Disaster Recovery
Comprehensive Protection for Data, Email, and Networks
Keep your critical data, email, and network secure with proactive monitoring, threat prevention, and rapid disaster recovery solutions. We strive for minimal downtime and maximum protection so your operations stay uninterrupted. In the event of a cybersecurity incident, we immediately jump into action with incident response and remediation.This Service Includes:
Continuous threat monitoringEmail, network and desktop/laptop securitySecurity-first IT assessments (external domain and internal scanning)Rapid disaster recovery planningEmail, Microsoft 365, Google Workspace, and server backups and monitoring
Managed IT Services
Expert and Trusted IT Support 24/7
Our fully Managed IT Service plans keep your systems running smoothly with proactive maintenance, regular backups, ongoing security, and helpdesk support. Focus on growing your business while we handle the IT.Below is an example of included monthly services:
Management of all back-office systems and servers (Microsoft 365, Google Workspace, security, backups, servers)24/7 monitoring of servers and network equipment; response to all managed systems alerts on a priority basisHelp Desk supportSet up / re-purpose company owned computersBi-monthly and monthly checklist management for all managed back-office systems and computers24/7 response to urgent and critical IT events related to managed systems being down or in accessibleOperating System patches and updates on computersDomain record managementQuarterly IT executive-level review meetingsCybersecurity assessments
Phone Systems
Scalable Communication for any size company
Enhance collaboration and customer experience with VoIP and unified communication solutions. Our scalable phone system solutions adapt to your business size and needs.This Service Includes:
VoIP phone solution installation and supportDesk phone and Mobile app supportedMicrosoft Teams based solutionsFull Call routing with digital receptionists, ring groups and call queuesSMS, Messenger and WhatsApp integration
User Help Desk Support
Fast, Friendly IT Assistance
Our team provides prompt remote or on-site support to keep your staff productive and downtime minimal. From troubleshooting to guidance, we’ve got your team covered.This Service Includes:
Remote and/or onsite IT supportHardware and software troubleshootingNew computer setupPriority issue escalation
Network Consulting, Design & Install
Secure and Scalable Networks
We plan, install, and optimize your office network tailored to your business needs. Our security first approach offers solutions for new space build outs, small office settings, multi-building facilities and branch locations. From cabling to firewalls to remote access, our experts ensure a secure, reliable, and efficient IT network infrastructure.This Service Includes:
Network planning and designWiFi design with coverage mapNetwork equipment installation and cablingOngoing 24/7 monitoring, alert resolution and maintenanceSecure remote network access solutions
Microsoft, Google & Cloud Services
Productivity Tools That Work for You
We plan, install, and optimize your office network tailored to your business needs. Our security first approach offers solutions for new space build outs, small office settings, multi-building facilities and branch locations. From cabling to firewalls to remote access, our experts ensure a secure, reliable, and efficient IT network infrastructure.This Service Includes:
Full management and support for Microsoft 365 and Google WorkspaceFile sharing consulting, configuration, and management for Microsoft Sharepoint and Google Drive/Share.Cloud and on-premesis server configuration, management and monitoringWebsite Word Press management and securitySoftware productivity tools installation and configuration for efficient operations